UK Postage & International Shipping Policy
All orders are dispatched within 48 hours of receiving your order.
All orders are sent to your account address so please ensure these details are correct because Arnett Creations do not take responsibility for any incorrect delivery address supplied.
Postage to all UK or Republic of Ireland delivery addresses is included in the price shown. Delivery is via Royal Mail Signed For: Estimated time of arrival is usually the next working day but can take up to 3 – 5 working days.
Express Delivery and International Shipping is available for an additional cost and options are available at checkout. Delivery via Royal Mail International Signed: Estimated time of arrival is usually within 3 – 14 days and although there are usually no delays, timescales cannot be guaranteed.
Arnett Creations – Refunds - 14 Days Cooling Off Period
Your consumer right to a cooling-off period for goods and services purchased at a distance comes from the Consumer Contracts Regulations. However please note that any goods that have been personalised or custom-made for you and all body piercing are exempt.
The 14-day cooling off period starts from the date you take ownership of the goods – your Delivery Signed For date. You can cancel the goods at any time from the moment you place your order and up to 14 days from the date they arrived as long as the product has not been worn or removed from its original packaging. You will be responsible for returning the goods to us.
Arnett Creations - No Refunds
After the 14 day statutory cooling off period no refunds will be given and items will be replaced.
Due to our high volume of unique and bespoke items, if an identical replacement is not possible a Credit Note Gift Card will be issued.
Credit Note - E-Gift Cards
All credit note gift cards are valid for 60 days from the date of issue and until 23:59 on end date.
At this point the Gift Card becomes obsolete.
Arnett Creations Operates - 90 Days or Less Returns Policy
Arnett Creations takes prides in itself with knowing that its products are of the highest quality available but on that odd occasion there may be something wrong with what you have ordered so we do offer a 90 days or less returns policy for all 925 Sterling Silver manufactured faulty goods.
We are happy to offer you a replacement, exchange or a credit note.
The 90 days or less returns policy will commence from the date of proof of delivery.
Proof of purchase will be required and the item will need to be returned to us prior to any action being taken.
Purchased a Gift and they do not like it or doesn't not fit?
Arnett Creations like to please everyone and sometime we do order items then do not fit or don't look right on so we do allow you to return the item at your own expense within 30 days and we will issue you a Credit Note to use online against anything.
You are also welcome to come and exchange in-store at Shirley's Gold and Silver, 30 Northampton Street, Birmingham Jewellery Quarter, B18 6DX. Please contact Arnett Creations to confirm Proof of Purchase and arrange a time to visit.
Unfortunately due to health and hygiene reasons all Earrings are exempt from returns and refunds.
Please note that Fashion Jewellery and any beauty products are also exempt from the 90 days Returns Policy.
Please note that any items which have been changed from its original selling state i.e. engraving or soldering of links or charms will void the 90 days or less returns policy.
Please note that upon receipt of returned goods, if visible proof of any accidental/wear and tear damages are present then the 90 days return policy will be void and you will be notified along with confirmation that a refund has been denied and your goods will be returned to you.