Refunds and Returns

Arnett Creations – Refunds - 14 Days Cooling Off Period
Your consumer right to a cooling-off period for goods and services purchased at a distance comes from the Consumer Contracts Regulations. However please note that any goods that have been personalised or custom-made for you, all gift boxes and all body piercing are exempt.

The 14-day cooling off period starts from the date you take ownership of the goods – your Delivery Signed For date. You can cancel the goods at any time from the moment you place your order and up to 14 days from the date they arrived as long as the product has not been worn or removed from its original packaging.  You will be responsible for returning the goods to us.

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Arnett Creations - No Refunds
After the 14 days statutory cooling off period no refunds will be given and items will be replaced.  
If an identical replacement is not possible a Credit Note Gift Card will be issued.

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Credit Note - E-Gift Cards

All credit note gift cards are valid for 60 days from the date of issue and until 23:59 on end date.          

At this point the Gift Card becomes obsolete.

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Please note that Fashion Jewellery and due to health and hygiene reasons all Earrings are exempt from our returns and refunds policies.

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Arnett Creations Operates - Manufacturers Guarantee Promise Policy - 3, 6 or 12 Months

Items valued £60 or less have a 3 months manufacturers guarantee and if above £60 a 6 or 12 months manufacturers guarantee.

Arnett Creations takes prides in itself with knowing that its products are of the highest quality available but on that odd occasion there may be something wrong with what you have ordered so we offer this policy on all 925 Sterling Silver and 9ct & 18ct Gold manufactured goods.  

We are happy to offer you a replacement, exchange or a credit note.                                     
The 3, 6 or 12 months Manufacturers Guarantee Promise Policy will commence from the date of proof of delivery.         
Proof of purchase will be required, and the item will need to be returned to us prior to any action being taken.

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Purchased a Gift and they do not like it or doesn't not fit?

Arnett Creations like to please everyone and sometimes we do order items that do not fit or don't look right on so we do allow you to return the item at your own expense within 30 days and we will issue you a Credit Note to use online against anything.

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You are also welcome to come and exchange in-store at Shirley's Gold and Silver, 30 Northampton Street, Birmingham Jewellery Quarter, B18 6DX.  Please contact Arnett Creations to confirm Proof of Purchase and arrange a time to visit.

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Please note that any items which have been changed from its original selling state i.e. engraving or soldering of links or charms will void the Manufacturers Guarantee Promise Policy.

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Please note that upon receipt of returned goods, if visible proof of any accidental/wear and tear damages are present then the Manufacturers Guarantee Promise Policy will be void and you will be notified along with confirmation that a refund has been denied and your goods will be returned to you.